Do prepaid patients ever expire?
No. Prepaid Basic Eligibility and Full Benefits patients never expire. Basic and Full Benefits patient balances are separate.
Do I need a long term contract for a package?
No long term service contract is required for pay per patient or prepaid packages. Every clinic must complete onboarding and the required service agreement and Business Associate Agreement before patient work begins.
What is the difference between Basic Eligibility and Full Benefits?
Basic Eligibility includes active coverage and available copay, coinsurance, deductible, out of pocket and coverage dates. It does not include CPT research or authorization checks. Full Benefits adds detailed benefits, applicable CPT/HCPCS research and online authorization or referral requirement checks.
Can I add more patients after I buy a package?
Yes. Once your approved client portal is active, you can purchase more single patient verifications or 100 and 300 patient packages there. Additional requests depend on the agreed service scope and available payer access.
What about monthly plans and turnaround times?
You can ask about recurring monthly volume using our existing package rates. Billing terms are confirmed in a written agreement, not automatically activated on this page. Our standard verification turnaround target is 24 to 48 hours after we receive everything required; payer delays or complex cases may take longer.