Website Use & Service Purchase Terms
Updated November 8, 2026 · Business inquiries and prepaid practice support orders
1. Available information and service inquiries
VerifyCallie is accepting new medical clinics for onboarding for insurance eligibility and benefits verification, optional authorized EHR documentation, and demographics entry included with every verification at no extra charge. Published prepaid checkout options state the listed price and defined patient capacity; custom requests remain subject to a written quote. Payment is not a guarantee of immediate start, payer access, turnaround or acceptance of an engagement without required secure onboarding. Medical billing questions may be submitted using the clearly labeled inquiry-only option; this does not mean a billing engagement or full revenue cycle service is currently available. Prior authorization assistance can be reviewed upon request but is not automatically offered or included in standard packages; full RCM is not an active service.
2. Business information only
Do not submit patient names, insurance numbers, dates of birth, protected health information, clinical documents, access passwords, or patient files through our public contact, partnership, or practice-intake forms. No patient-related services will begin until signed agreements and applicable BAA, advance payment, required practice NPI and matching provider/practice Tax ID details, appropriately configured systems, individual access, and required safeguards have been completed and verified.
3. Written communications and continuation links
Our team communicates with practices in writing. We plan daily progress updates during active onboarding. We are accepting new clinics for onboarding now. Onboarding generally takes approximately two weeks depending on practice size, required agreements, payer registrations, authorized access and approval. Standard accepted verification requests have a separate 24–48-hour turnaround target after complete information and approved access. Weekend and after-hours processing depend on available staff, and are not guaranteed. Keep continuation links private and request a new link if yours expires or is compromised. Contact us if a confirmation email does not arrive.
4. Practice authorization
Any future work within a practice's EHR or payer systems requires documented authorization, individual permitted access, and agreed procedures. We are not claiming affiliation or endorsement by any payer, EHR platform, or government agency.
5. General information, not advice
Website descriptions and fictional examples are informational and do not provide medical, coverage, legal, coding, or claim-payment advice. Eligibility does not guarantee reimbursement or authorization.
6. Prepaid orders and Stripe checkout
Optional Pay Now purchases are one-time prepaid service orders, not automatically renewing subscriptions. The selected service scope and patient count are shown before payment. Checkout is processed by Stripe and may collect a business contact email and practice name, but no patient or medical information should be submitted. After payment, a practice must complete business onboarding, sign required documents, and receive approved individual access before patient work begins. Additional services, requests beyond the paid quantity, cancellations, unused capacity and refunds are addressed through the applicable written service agreement. If an order cannot be accepted, VerifyCallie will contact the buyer to discuss appropriate refund options. Checkout receipts do not guarantee payer coverage or payment for claims.
7. Changes and questions
Information and terms may be updated when we change our website or finalize the business's initial services. For questions, contact benefits@verifycallie.org.
VerifyCallie LLC has been formed in Texas. Formal client agreements and Business Associate Agreements (BAAs) still require separate review and execution as applicable. These website-use terms do not replace them.